Frequently Asked Questions

​Here you will find all the questions you can ask about shipping, orders, payments and returns, if you have any other questions or requests, do not hesitate to send us an email to our address: customerservice@moroccancraftdream.com

1/ Shipping informations :

 

MoroccanCraftDream offers free shipping to 25 countries in non-deal periods.

All orders that are in stock are shipped with FEDEX Express Service , Emirates Express and Chronopost (Express, Economic Service) unless otherwise requested. 
We will ship your package within 1 to 4 business days. ​Please note that we aim to dispatch all our orders within 1 business day, however this may be slightly longer during particularly busy periods. 
Please be assured our customer service department will keep you updated at all times on the progress of your order. You will receive an email notification once your order has been dispatched. You will receive your serial number 24h after your payment and you can track your order on our website and also on the websites​ ​of shipping companies

For more information please contact us : customerservice@moroccancraftdream.com

​​

Currency:
Moroccancraftdream is an international company, but all our customers can pay in their currencies, the exchange rates are indicated on the currencies policies in each product.
Before moving to payment, PayPal and 2 checkout automatically generates and converts the amount into local currency

Shipping Worldwide :

The shipping cost is clearly recorded at the time of collection and on your transaction statement.

At the time of collection, We take care to offer you the best shipping prices available on the market.

we have distinguished the shipping places of the world by zones, there are 3 zones in the world:

Zone 1: 1 days to 2 days (Europe)

Zone 2: 1 days to 3 days (Canada, USA ...etc)

Zone 3: 1 days to 4 days (Australia, Asia, Africa ..etc)

Be comfortable to contact us for any questions regarding your order.

Customs fees:

Although they are infrequent, the fees and additional taxes claimed by the customs are the responsibility of the customer, in any case, our shipments are sent as gifts or samples, so no customs fees, it applies when the order exceeds 8 items.

Do you ship internationally?

Absolutely! We are happy to ship quickly your orders anywhere in the world!. Before proceeding with the purchase, we will send you an estimate of the shipping price.

Contact us :

Contact us by filling out this form or write us directly at this address: customerservice@moroccancraftdream.com . We do our best to answer all queries as soon as possible. If after 24 hours you still have not received a reply, please check your unwanted email box. We are happy to offer you a service in French or in English. 

2/ ORDER

How to order?

At item level, press the "Add to cart" button and the desired item (s) will be added. To finalize your order, you pass "in payment". At this level, you log in or create an account (for a first-order) and then you set the articles directly on the website.

Cancel my order

​Once the customer places his order, our customer service orders the production department to start his order, so if he wants to cancel his purchase 10 hours after payment and before our shipping service sends it, he has two choices:
- Pay the cancellation fee (Between 20$ and 35)
- Change the products ordered by others.

Can I track the progress of my order?

Yes, you can follow it in the box "my orders" or type your tracking number on the site of FEDEX or Chronopost

Link of Fedex website: https://www.fedex.com/apps/fedextrack/?action=track

Link of Chronopost website: https://www.chronopost.fr/en/private/track-your-parcel

I have not received my order despite your message "delivered" what to do?

Contact us by email at customerservice@moroccancraftdream.com

Our service will contact Fedex/chronopost express. In the case of an article considered by Fedex/Chronopost express as "lost", we send you the object after verification with the delivery services.

 

I go on vacation, can you deliver me to my place of leave?

Yes, we can have you delivered to your holiday location, when ordering, change the delivery address. This service is completely free.

3/ PAYMENT :

 

How can I pay the bill ?

We offer the most common payment methods online: Bancontact, Visa, Mastercard, Bank Card, Paypal...etc

 

Is my payment secure?

Your payment is made in a totally secure environment. Payments are made through 2Checkout provider and are 3D-secure, 2Checkout is committed to protecting you, your business and your customers from fraudulent payment activities..

 

I have a discount code, where should I fill it?

You enter a discount code in the cart by clicking on the link "Enter a promo code".

All members have a coupon code of 15%, do not hesitate to register 

Promo codes are not valid in Deal/Sales periods 

I can not make the payment, I get an error message

Please check the following:

- The credit card used is an international card. If this is not the case, you can adjust this by contacting your bank.

- You have chosen the type of card (visa, mastercard ...)

- The name and address on your card correspond to your billing address

- In case of problem, do not hesitate to contact us on customerservice@moroccancraftdream.com

4/ RETURNS :

If you are not completely satisfied with the item you have purchased please contact us within 7 days of receiving your order via email, phone, or fax prior to shipment back in original condition and packaging and we'll give you a refund minus shipping round trip and a 15% restocking fee and the UPS/Fedex fees (Between 20$ and 35$) if the order is collected by the agent. It is mandatory that you receive the authorization by contacting us before the item is sent back. We will not accept returns without prior authorization.

0